Thales with its Partner, Airfree, Transform the Onboard e-Shopping Experience on Singapore Airlines A350 fleet
- Through the Thales and Airfree partnership, Singapore Airlines is the first airline to offer live e-shopping onboard via KrisShop.
- Singapore Airlines customers now have access to the world鈥檚 largest seatback shopping experience at 30,000ft.
- Passengers can shop from the comfort of their seat with multiple delivery options 鈥 to home or on their connecting or returning flight.
Through the Thales and Airfree partnership, Singapore Airlines is the first airline to offer live e-shopping onboard via KrisShop. Singapore Airlines customers now have access to the world鈥檚 largest seatback shopping experience at 30,000ft.
The eShopping platform is seamlessly integrated with KrisShop offerings into one marketplace available on Singapore Airlines connected seatback inflight entertainment provided by Thales. Passengers can browse and purchase items from a single place with real time payment, wide range of offerings and attractive promotions. Passengers can shop from the comfort of their seat with multiple delivery options 鈥 to home or on their connecting or returning flight.
The digital onboard shopping marketplace eliminates the logistics, weight, and resources required to support traditional onboard shopping, while tremendously increasing passenger choice. With proprietary bandwidth optimization technology, the Airfree onboard hosted eShopping platform drastically reduces satellite data consumption compared to traditional platforms.
This seatback shopping solution entered into service on June 28, 2021 and will be progressively rolled out on selected Singapore Airlines Airbus A350 aircraft.
Cedric Rhoads, Vice President, Product Policy, Thales InFlyt Experience
鈥淲e are thrilled to partner with Thales on this industry-first onboard shopping solution for Singapore Airlines. The airline is at the forefront of passenger experience innovation proving again their commitment to digital transformation. Our pioneering technology dedicated to inflight environment provides unique passenger eShopping experience and unlocks new revenue opportunities.鈥
Etienne de Verdelhan, CEO of Airfree
Mr. Yeoh Phee Teik, Senior Vice President Customer Experience, Singapore Airlines
Mr. Chris Pok, Chief Executive Officer, KrisShop